Auto Claims Mediation

4 Who Is Eligible for this Program? Any personal automobile policyholder who has purchased physical damage coverage (comprehensive and collision) from their insurance company and has a claim dispute can make a mediation request subject to statutory guidelines covering eligibility. Mediation does not apply to commercial automobile coverage, or to third party liability claims (claims made against another person’s insurance company). Disputes qualifying for mediation are those that involve overall claim amounts exceeding $7,500 and where the amount in dispute exceeds $2,000. Issues Eligible for Mediation • Extent or Amounts of Damage • Methods of Repair • Cause of Damage • Prior Damage vs. Recent Damage • Total Loss vs. Repairing • Value of Total Loss