Health Care Providers Guide

6 How to submit a complaint to the California Department of Insurance. You may submit a complaint to the Department of Insurance by completing a Health Provider Request for Assistance (HPRFA) for each claim submitted to the insurer. If you have more than one complaint you will need to file a separate form for each complaint. You may access our electronic Provider Complaint Center by visting our website at www.insurance.ca.gov and selecting “file a Complaint”. You can then register to the electronic portal or access our printable complaint forms. If you have any questions, please call our Consumer Hotline toll free number 1-800-927-4357.