Guide to Auto service contracts

23 Make detailed notes of what the administrator tells you, and try to get the reasons for a claim denial in writing from the administrator. If the vehicle has been inspected, obtain a copy of the inspection report. 2. Get as much information as you can from the mechanic or service writer at the repair shop where your car will be fixed. Does the mechanic/ service writer disagree with the administrator? If so, why? For example, does the mechanic think there is no evidence that the car overheated? What does the mechanic or service writer think about the supposed evidence of overheating described by the administrator? Try to get the mechanic/service writer to put his/her evaluation in writing. If that is not possible, make detailed notes of what the mechanic/ service writer tells you. 3. If the mechanic/service writer disagrees with the claim denial, talk to the administrator and explain what the mechanic/service writer told you, or,If possible, have the mechanic/service writer arrange a conference call or re-inspection and ask the mechanic/service writer to explain to the administrator why the claim should be covered. Again, make notes. 4. If the administrator still refuses to pay for the repair, or to pay as much as you believe should be paid, you might need to pay for some or all of the repair yourself and try to get reimbursed from the obligor or backup insurance company later. However, before having the repair started, make sure the administrator has either inspected the car, or told you that the administrator does not need to inspect it.