Worker's Compensation Insurance

20 The Information and Assistance Unit may be able to help file the Application with the Appeals Board unless an attorney has been retained. The DWC has exclusive jurisdiction over workers’ compensation disputes. An employer or employee can contact the DWC using the information provided in the “Resources” section of this brochure. The “Resources” section includes specific contact information for the Information and Assistance Unit and DWC. Also, an employer should be able to discuss any general workers’ compensation claims issue with its broker-agent or discuss a specific claim with the claims adjuster who has been assigned to handle the claim by the workers’ compensation insurer. What Workers’ Compensation Issues Does the CDI Handle? The CDI primarily deals with rating and underwriting issues involving workers’ compensation insurance. Consumers can contact the CDI with a variety of workers’ compensation rating and underwriting concerns. The following is a list of common consumer issues under the jurisdiction of the CDI regarding workers’ compensation insurance: • Insurer compliance with filed rates • Rating errors • Classification and experience modification disputes • Failure to provide loss history reports • Cancellation and nonrenewal notices • Audit disputes • Dividend plans • Broker-agent handling • Insurance fraud