Contact Us

Telephone Number (800) 967-9331

How to Reach Us

The Producer Licensing Bureau determines qualifications and eligibility of licensees, maintains and updates all license records, and approves prelicensing and continuing education providers and courses. Our office utilizes technology to offer a variety of ways for you to contact us for information.

• Licensing Hotline (800) 967-9331 8:00 a.m. to 4:45 p.m.
• Email Inquiries - Producer Licensing Bureau
• Producer Licensing Bureau Mailing Addresses
• License Examination Locations and Information
• Scheduling an Examination
• Internet Access
  Check License Status to Review Your License, Continuing Education, and Certification Letters Information

 Application Processing Telephone Numbers

• Adjuster Licensing Inquiries
  (916) 492-3085 
• Bail Licensing Inquiries
  (916) 492-3035
• Business Entity Licensing Inquiries
  (916) 492-3069
• Education Course and Renewal Inquiries
  (916) 492-3064

 Answers to Frequently Asked Questions

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Producer Licensing Bureau Mailing Addresses

Correspondence pertaining to insurance producer licensing may be mailed to:

California Department of Insurance
Producer Licensing Bureau
300 Capitol Mall, 16th Floor
Sacramento, CA 95814 

Any licensing documents, with applicable fees, should be mailed to:

California Department of Insurance
Producer Licensing Bureau
P.O. Box 1139
Sacramento, CA 95812-1139

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License Examination Locations and Information

CDI License Examination Locations:

• Los Angeles
  300 South Spring Street, North Tower, Suite 1000

Examinations are administered at 8:30 a.m. and 1:00 p.m. Monday through Friday.

PSI's test centers are located at the following locations:

• Agoura Hills
• Atascadero
• Bakersfield
• Carson
• Diamond Bar
• Fresno
• Irvine
• Lawndale
• Redding
• Riverside
• Sacramento
• San Diego
• San Francisco
• Santa Clara
• Santa Fe Springs
• Santa Rosa
• Union City
• Ventura
• Visalia
• Walnut Creek  

License Examination Information:

• Rescheduling Examinations:
  To change a scheduled examination date, a re-examination fee is required.
• Examination Admittance:
  You will not be admitted to the examination without one of the following types of identification: Valid driver's license, California Identification Card, Passport, or Military Identification. Waiting for examinees in the lobby area is not allowed during examinations.
• Examination Scheduling Questions:
  If you have examination scheduling questions, please call PSI at (833) 518-7456 to speak with a Consumer Service Representative Monday through Friday between 4:30 a.m. and 7:00 p.m. and Saturday, between 8:00 a.m. and 2:00 p.m., Pacific Time. For all other license examination concerns, please call the CDI's Producer Licensing Bureau's Examination Section at (916) 492-3570.
• Fingerprint Requirements:
  You may schedule your fingerprint impressions using CDI's contracted fingerprint vendor, Accurate Biometrics at (866) 361-9944 to find a fingerprint location near you. Please bring with you a completed Live Scan Request, form LIC 442-39A. At CDI's Los Angeles test center, please make check payable to Accurate Biometrics in the amount of $59. The Applicants may pay by money order, cashier's check, personal check or VISA, MasterCard, American Express or Discover Card. Cash will not be accepted.
  
  At PSI's test centers, the fee is $68.95. Please make the money order, cashier's check, company check payable to PSI. Personal check and cash will not be accepted at PSI's test centers. PSI also accepts VISA and MasterCard. 

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Application Processing Telephone Numbers

• Adjuster Licensing Inquiries
  If you are seeking to be licensed as an adjuster or you are currently licensed as an adjuster and have questions or concerns, please call (916) 492-3085. You may leave a voice mail message that details your concerns. Your voice mail message will be answered within three business days.
• Bail Licensing Inquiries
  If you are seeking to be licensed as a bail agent, permittee or solicitor and have questions or concerns, please call (916) 492-3035. You may leave a voice mail message that details your concerns. Your voice mail message will be answered within three business days.
• Business Entity Licensing Inquiries
  If you have questions concerning your Business Entity Application, please call (916) 492-3069. You may leave a voice mail message that details your concerns. Your voice mail message will be answered within two business days.
• Education Course Application and Renewal Inquiries
  If you have questions on education course applications or renewals, please call (916) 492-3064. You may leave a voice mail message that details your concerns. Your voice mail message will be answered within two business days.
• E-mail Inquiries
  E-mail inquiries are answered in the order received. Please provide as much detail as possible, including the spelling of your name, Application ID number or NIPR transaction number and a phone number to enable us to better serve you.

You may also find some FAQs in our License Questions and Answers section.

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