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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Commissioner Lara Orders Insurance Protections For Additional Zipcode Increasing the total to 760,000 in Southern California Following Major Wildfire Emergencies

031924 CA Consumer Alert

October 15, 2024 - Insurance Commissioner Ricardo Lara issued a mandatory one-year moratorium on insurance companies to preserve residential insurance coverage for approximately 10,000 more policyholders policyholders affected by the Airport, Bridge, and Line fires located in the counties of Orange, Riverside, Los Angeles, and San Bernardino. The Addendum to the Commissioner’s Bulletin shields those living within the perimeters or adjoining ZIP Codes of these fires from insurance non-renewal or cancellation for one year from the date of the Governor’s emergency declarations regardless of whether they suffered a loss.

Visit the Department’s website to view the Top 10 Tips for wildfire claimants to avoid becoming a victim of a scam, or call 800-927-4357 with any insurance-related question.  

Commissioner Lara’s ability to issue these moratoriums is a result of a California law that he authored in 2018 while serving as a state senator in order to provide temporary relief from insurance non-renewals and cancellations to residents living within or adjacent to a gubernatorial-declared wildfire disaster.  

Southern California Residents protected from insurance non-renewals. Look up your zip code.

Since 2019, Commissioner Lara’s actions have protected nearly 5 million homeowners. Today’s order protects an additional 10,000 policyholders, approximately 760,000 policyholders in 92 ZIP Codes for one year. The additional zip code, 92220, increases policies covered to approximately 180,000 policies for the Line Fire in San Bernardino County, effective September 7, 2024. Approximately 580,000 policies for the Airport Fire in Orange and Riverside counties and the Bridge Fire in Los Angeles and Riverside counties are effective September 11, 2024.

Consumers who were non-renewed prior to the emergency declaration date and are unable to obtain insurance or are dissatisfied with their current coverage should contact the Department of Insurance for assistance in shopping for insurance. Earlier this year, the Department protected 185,000 residents of Central and Northern California affected by multiple fires across four counties – for a total of nearly 1 million policies under moratorium in 2024.

Following the Governor’s state of emergency declarations, the Department of Insurance partners with CAL FIRE and CalOES, pursuant to existing statute, to identify wildfire perimeters for mandatory moratorium areas. The Department of Insurance will continue to collaborate with CAL FIRE and CalOES to identify additional wildfire perimeters for any fires where the Governor declares a state of emergency.

Consumers can go to the Department of Insurance website to see if their ZIP Code is included in a moratorium. Consumers should contact the Department of Insurance at 800-927-4357 or via chat or email at insurance.ca.gov if they believe their insurance company is in violation of this law, or have additional claims-related questions. 



Led by Insurance Commissioner Ricardo Lara, the California Department of Insurance is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. Under the Commissioner’s direction, the Department uses its authority to protect Californians from insurance rates that are excessive, inadequate, or unfairly discriminatory, oversee insurer solvency to pay claims, set standards for agents and broker licensing, perform market conduct reviews of insurance companies, resolve consumer complaints, and investigate and prosecute insurance fraud. Consumers are urged to call 1-800-927-4357 with any questions or contact us at www.insurance.ca.gov via webform or online chat. Non-media inquiries should be directed to the Consumer Hotline at 800-927-4357. Teletypewriter (TTY), please dial 800-482-4833.

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